Delivery & Return Info

 

ABOUT DELIVERY: 

Here at myDelibox we like to keep things simple, that is why:

  1. NO minimum order value
  2. No restriction of weight or volume
  3. You pay £6.95 per delivery if your order is less than £20
  4. You pay £4.95 per delivery if your order is more than £20 but less than £50
  5. You get a FREE delivery if your order is equal or more than £50
  6. You will get your order in two working days, once you complete and pay it online

Other important info:

  1. Please note we deliver by express courier ONLY: you cannot reserve a specific time for delivery. Once we dispatch the order, the system will notify you automatically about the status of your shipping, and you will get 1 hour delivery window during the day scheduled for it. You can then tell the system to deliver another day, or leave your order in a collection point near you. Please notice: for Parcel Force ONLY it may happen that if you ask to deliver to your local post office, if this is too small, it could be unable to accept your order. At that point we need to reschedule the delivery to another address, or to you address at the working day that suits you most. 
  2. Offers for free delivery apply only to UK mainland areas such as England, Scotland & Wales. For Scottish Highlands and Islands we need to apply a surcharge of £10 per parcel at the time of the order. Of course we will be back to you for approval before charging anything extra.
  3. Orders regularly placed and paid will be processed in the next working days and then dispatched by express courier services. 
  4. If for any reason there is a problem, we will promptly come back to you providing the best solutions
  5. INTERNATIONAL DELIVERIES:
    Shipping costs outside UK are automatically calculated by the system. You will be charged £7.95 for each 20 kilos of goods present in your order. We cannot offer free delivery due to the high costs of international deliveries. SMS notifications work only for UK mobile numbers; if you put a foreign mobile at the checkout you will be then notified by email only.
    We currently deliver to:
    Belgium
    Denmark
    France
    Germany
    Ireland
    Luxembourg
    Netherlands

Parcel Force and DPD are our logistic partners for deliveries


   

OUR RETURN POLICY:

Our policy lasts 7 days from the time you received the delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as fresh food, some health and personal care items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mydelibox.com.

Shipping
To return your product, you should mail your product to:
LPA Trading Limited / myDelibox
160 Bromley Road,  at Access Self Storage
London, LND, SE6 2NZ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an order over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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